Customer Issue: The chain drive of the opener got snagged and nearly broke. Adjustment was required and the customer didn’t want to risk doing it herself.
Our Solution: Rather than replacing the entire chain (there was no need for it), our technician released the chain and then reinserted it, adjusting its tension and length to the setting. In addition to that, we also examined the opener’s interior and checked the motor gear to see if it had been damaged and lubricated it to optimize its performance.
Customer Issue: Stuck garage door.
Our Solution: Upon inspection, we realized we had to take the door down, replace the warped tracks and put in a new set of rollers, and then put the door back into place. And that’s exactly what we did! The door was working perfectly, quietly and smoothly when we were done.
Customer Issue: Garage door rollers had been damaged by rust.
Our Solution: We removed the old rusted rollers and disposed of them safely. We suggested changing all the rollers to ensure efficient operation of the door and Tasha approved. We installed new metal rollers and tested them to be sure they ran smoothly along the tracks.
Customer Issue: This customer’s garage door was descending too quickly because one of the springs had broken.
Our Solution: Even though only one of the extension springs had broken, we suggested replacing both as a safety measure. The client agreed and the job was done in about 45 minutes.
Customer Issue: Dick needed to replace a worn garage door pulley.
Our Solution: After inspecting the situation, we recommended replacing all four pulleys. The client consented, and we installed the new pulleys, greased the tracks, and tested everything manually to ensure there were no scraping sounds before reengaging the opener.